SHIPPING

VitaCup offers UPS and USPS ground shipping that, after receiving your shipping confirmation email, will usually deliver within 7 days to 10 business days of the order to households in the contiguous United States, with longer ship times to destinations outside the contiguous United States. Shipments are retrieved from our warehouse Monday through Friday. 

Shipping for customers in Hawaii and Alaska has been upgraded to Priority shipping at a cost of $15.95 per order. The default shipping fee is applied for addresses in the states of Hawaii and Alaska at checkout.

Priority shipments - orders with priority shipping will be packaged and fulfilled the next business day. Holidays may affect fulfillment times. Please allow 3 to 5 business days for your priority shipment to arrive. 

Canada shipping is a flat rate of $25 for one-time purchases and subscriptions. Customs duty fees may be required at the time of delivery. VitaCup is not responsible for any customs fees. 

We have partnered with different shipping carriers across the U.S., so you may experience your orders delivered in separate packages. This can vary by order and region. 

If your package does not arrive, please contact our team to inquire about creating a case on your missing package at customerservice@vitacup.com.

For more information on shipping please visit our Help Center here. 

DISCOUNTS & PROMOTIONS

Promotions and coupon codes are valid for a limited time. VitaCup reserves the right to cancel, suspend or decline promotions at our discretion. Coupon codes cannot be combined and only one code is allowed per transaction. Recurring subscription items, bundles, variety packs, and clearance products are excluded from website promotions. Limited-time promotions may have terms that fall outside of these stated terms for complete details please email customerservice@vitacup.com.

DAMAGED OR INCORRECT ORDERS

If your package is damaged or your order is incorrect, we may require photographic evidence to help document the issue and process a replacement. These requests must be received within 7 days of your package delivery date. Damaged products are not eligible for a refund.

RETURNS & REFUNDS

VitaCup does not accept returns. This helps keep our customers and staff safe. Any refund* request must be received by VitaCup within 45 days from the initial order date. If a package is returned back to our facility, return package shipping costs are not covered by VitaCup.

Refused packages that do arrive back at our business will be reviewed by VitaCup and are subject to a $9.00 restocking fee.

*Refunds cannot be processed for packages lost in transit, shipping delays, orders forwarded or redirected in transit, insufficient/incorrect shipping addresses, or packages deemed undeliverable due to carrier's judgment, as well as accidental subscriptions, or late subscription cancellation requests. Packages that are returned to our facility with no communication to our service desk will not be automatically refunded. Refund requests must still be received within 45 days of the original order.

Gift cards are not eligible for refunds. 

Refunds will not be provided for shipping costs, accessories like eco mugs, ceramic mugs, or sampler packs.

International Customers: We do not accept returns due to problems relating to not following customs regulations or any export rule, law, regulation, or order. We will not provide any refunds for any orders that are seized by customs officials, refused or held for delivery, abandoned by the intended recipient, that cannot be delivered due to an address error, or that contain products that cannot be sold in your country. Customs fees may be required for international packages. This fee cannot be waived or covered by VitaCup.

Information here is for www.vitacup.com purchases only. 

For any questions, you have please contact our customer service team at customerservice@vitacup.com.

RECURRING SUBSCRIPTIONS

VitaCup customers have the option to upgrade to a subscription. Subscriptions are by selection only and provide the option to receive a discount on recurring shipments. Additional discounts do not apply to bundles or sale items. Subscriptions are never automatically applied to accounts and must be initiated by the customer. Customers who choose to sign up for a recurring subscription will be auto-shipped their VitaCup purchase every 30 days*. PayPal, Apple Pay, and Google Pay are not current payment methods for subscriptions. 

Cancellations or changes must be done 24 hours before the next renewal date. If you do not cancel/modify before your renewal date, the subscription order may have already been packaged and become ineligible for cancellation of the individual order. Any changes made will take effect on the next billing cycle. If your auto-payment has already been processed, we cannot retrieve your package for any changes or cancellations. You may not receive any refunds based on a late subscription cancellation.  If you need assistance canceling your subscription, you may email customerservice@vitacup.com or call our customer service line at 1(888) 857-8482. Cancellations outside of self-service through your account may take up to 48 hours to process. Any shipments processing within those 48 hours will still be applied to the customer account. We make every attempt to process your requests immediately.

Canada shipping is a flat rate of $25 for one-time purchases and subscriptions. Customs duty fees may be required at the time of delivery. VitaCup is not responsible for any customs fees.

*Any subscription edits or changes can be made by logging into your www.vitacup.com account. Sign up for a free account here.

For more information regarding modifications to service and pricing please review our Terms of Use page (Section 4).

CUSTOMER SATISFACTION GUARANTEE

At VitaCup, it’s our mission to leave you feeling satisfied. We’re here to help if you have any problems with our products, and we’d love to work with you to find the right match. 

Customer Satisfaction Guarantee is valid for up to 45-days of the purchase date. Refund processing times may vary and require 5-10 business days depending on your banking institution; credits may not appear on your account right away. You may need to check with your bank or credit card company if you think there has been an error or to ensure the refund is processing. If you continue to have issues after 10 days, please contact us by e-mailing customerservice@vitacup.com. Only one replacement order per customer. Replacement orders and guarantees are for www.vitacup.com purchases only (restrictions apply). We process product replacements, partial refunds, store credit, and payment refunds at our discretion. 

NOTE: Satisfaction guarantee-based refunds cover up to $50.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel your order for any reason, please call 1-888-857-VITA (8482) or chat live with an agent within 1 hour after placing your order. Any cancellations or modifications received more than 1 hour after the initial request will not be applied. For additional information please email customerservice@vitacup.com. 

Our Customer Service hours are Monday to Friday from 8am-3pm PST.  (Please note that any request to cancel or change orders after our normal business hours cannot be guaranteed).