Shipping policy

SHIPPING

*Free standard shipping on all subscription orders $29+, as well as one-time purchase orders above $39, some limitations apply.

VitaCup offers UPS and USPS ground shipping that, after receiving your shipping confirmation email, will usually deliver within 7 days to 10 business days of the order to households in the contiguous United States, with longer ship times to destinations outside the contiguous United States. Shipments are retrieved from our warehouse Monday through Friday. 

*Shipping for customers in Hawaii and Alaska has been upgraded to Priority shipping at a cost of $15.95 per order. The default shipping fee is applied for addresses in the states of Hawaii and Alaska at checkout.

Priority shipments - orders with priority shipping will be packaged and fulfilled the next business day. Holidays may affect fulfillment times. Please allow 3 to 5 business days for your priority shipment to arrive. 

Canada shipping is a flat rate of $25 for one-time purchases and subscriptions. Customs duty fees may be required at the time of delivery. VitaCup is not responsible for any customs fees. 

We have partnered with different shipping carriers across the U.S., so you may experience your orders delivered in separate packages. This can vary by order and region. 

If your package does not arrive, please contact our team to inquire about creating a case on your missing package at customerservice@vitacup.com.

For more information on shipping please visit our Help Center here. 

DISCOUNTS & PROMOTIONS

Promotions and coupon codes are valid for a limited time. VitaCup reserves the right to cancel, suspend or decline promotions at our discretion. Coupon codes cannot be combined and only one code is allowed per transaction. Recurring subscription items, bundles, variety packs, and clearance products are excluded from website promotions. Limited-time promotions may have terms that fall outside of these stated terms for complete details please email customerservice@vitacup.com.

DAMAGED OR INCORRECT ORDERS

If your package is damaged or your order is incorrect, we may require photographic evidence to help document the issue and process a replacement. These requests must be received within 7 days of your package delivery date.